Guardar Volver a la búsqueda Descripción Resumen Otras ofertas Added 20/04/2026End‑to‑end ownership of the global ITSM function, with real influence over proceLead customer‑centric service management and continuous improvement at scale¿Dónde vas a trabajar?International companyDescripciónOwn and lead the end‑to‑end IT Service Management (ITSM) function, including the design, governance, delivery and continuous improvement of service management processes.Define and evolve the ITSM operating model aligned with industry best practices (e.g. ITIL) and business priorities, agreeing on pragmatic maturity roadmaps with key stakeholders.Provide functional leadership and guidance across technology and business teams to ensure consistent adoption of ITSM standards and a strong focus on customer experience.Establish and maintain the ITSM framework, including processes, policies, documentation, KPIs, monitoring and performance analysis.Drive alignment and collaboration across support teams to ensure effective, end‑to‑end, customer‑centric service delivery.Develop clear, actionable reporting and dashboards to provide visibility on service performance, compliance and improvement opportunities.Lead continuous improvement initiatives across the ITSM landscape, identifying opportunities and driving their successful implementation.Promote a culture of ownership, collaboration and continuous improvement through process excellence and knowledge sharing.Design and deliver ITSM training and awareness programmes to ensure clarity on roles, responsibilities and best practices.Build strong cross‑functional relationships to support a customer‑first mindset and effective service outcomes.Champion automation and efficiency initiatives, balancing simplification, scalability and operational resilience.Contribute to operational planning, including budget inputs and cost optimisation where relevant.Manage and coach direct reports, providing technical guidance related to ITSM processes and tools.¿A quién buscamos (H/M/D)?Primary Requirements:Mandatory3+ years' experience working in an ITSM based roleIdeally educated to degree level in IT and/or computing technologiesStrong proven collaborator mindsetFocused and results orientated with attention to detailA committed and responsible attitude with particular focus on customer satisfactionExcellent communication skills to build and drive positive working relationshipsCapable of resolving conflict to reach collaborative working relationshipsDemonstrated knowledge of effective Information Technology Service Management (ITSM) best practicesA certification in ITIL v3/v4 Foundation is mandatory, ITIL intermediate certifications preferredAble to work at all levels from leading staff to reporting to senior stakeholdersValuableA broad level of understanding of the principles of hardware and software systems including: - End User Computing, Active Directory, Microsoft Office 365 Suite, Cloud and SaaS based services like Microsoft Azure.Skills/ExperienceMust be highly organised and possess excellent verbal and written communication skills.Preferred experience managing ITSM tools like Manage Engine.Must be highly professional, motivated with a strong work ethic and a positive and enthusiastic attitudeExcellent problem-solving skills and analytical thinkingExcellent time ManagementExperience working in a Global environment with geographically dispersed and multicultural teams.¿Cuáles son tus beneficios?Competitive meal voucher allowanceAnnual performance bonusHybrid / remote‑working optionsPrivate health insuranceLife insurance coveragePrivate pension plan or retirement contributionFlexible compensation optionsShortened summer working hours (July-August)Generous annual holiday allowanceFlexible working framework to support work-life balanceVer más ofertas de empleoJordi AlumaIndicar número de referencia para la ofertaJN-042026-6999328Resumen de empleoSectorTecnologíaSub Sector Service Delivery Añadir industriaTechnology & TelecomsLocalizaciónBarcelonaTipo de ContractoPermanenteNombre del consultorJordi AlumaNúmero de referenciaJN-042026-6999328Modalidad de trabajoRemoto / híbrido
