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Support Delivery Coordinator (applications)

Barcelona Ciudad Permanente EUR55.000 - EUR60.000 por año Ver descripción del puesto
We are looking for an Application Delivery Coordinator to lead application service delivery within a leading Life Sciences company. The successful candidate will be responsible for coordinating, optimizing, and ensuring the effective delivery of business-critical technology solutions while driving service excellence across the organization.

Actualizado el 09/07/2026

  • IT Service Delivery | IT Operations | ITSM (ITIL) | Continuous Improvement
  • Application Support | L1/L2 Support | CRM (Salesforce) | ERP (Oracle Fusion)

¿Dónde vas a trabajar?

Global healthcare retailer with a complex multi-site IT environment.

Descripción

  • Ensure the availability and quality of IT Service Support for 2,000+ users, 700+ shops, the headquarters, and the warehouse by managing Level 1 and Level 2 incidents, problems, and requests related to all key digital solutions:
  • Front Office Applications: Salesforce, xStore, and other in-house tools.
  • Back Office Applications: Oracle Fusion, Oracle Apex, LEA, and other internal systems.
  • Digital Workplace: printing, OS, telephony, servers, and communications.
  • Reporting & Business Intelligence tools.
  • Act as a key enabler in the deployment and stabilization of both IT and business operations projects.
  • Serve as the single point of contact for IT service user experience. Build and maintain strong relationships with business stakeholders to align IT services with business priorities.
  • Design and control an efficient IT operating model, applying ITSM best practices and a continuous improvement mindset.
  • Define, track, and ensure fulfillment of SLAs and KPIs. Report on service performance, user satisfaction, and operational efficiency.
  • Lead and coordinate a cross-functional IT service support team, ensuring effective incident handling and service delivery.
  • Troubleshoot and coordinate incident and problem resolution across internal teams, global functions, and external providers.
  • Contribute to the creation and implementation of workarounds, contingency plans, remediation actions, and internal knowledge bases to empower key users and reduce ticket volume.
  • Manage escalations and communicate improvement plans, presenting updates to relevant stakeholders and ensuring transparency.



¿A quién buscamos (H/M/D)?

  • Ingineering Master Degree
  • > 5 years of experience in the role
  • Technical Background in software & digital workplace
  • Solid expertise in leading L1 & L2 support teams in desktop Help Desk and Business Software (CRM/ERP).
  • Knowledge in Lean IT, ITIL, Continual Improvement methologies and procedures
  • Solid experience in ITSM tools and best practice.



Abilities and Competences:

  • Strong service mindset and customer orientation
  • Solid people management skills, with the ability to manage expectations and resolve conflicts
  • Excellent communication, negotiation, and influencing abilities
  • Highly analytical and solution-oriented, with strong data-driven decision-making skills
  • Experience in vendor management and cost control
  • Languages:
    • Spanish: Native
    • English: Advanced

¿Cuáles son tus beneficios?

  • Permanent contract with a leading company in the Life Sciences industry.
  • Gross Salary: 55.000 - 60.000 €
Ver más ofertas de empleo
Daniel Perez
Indicar número de referencia para la oferta
JN-072026-7058923

Resumen de empleo

Sector
Tecnología
Sub Sector
Soporte Técnico
Añadir industria
Healthcare / Pharmaceutical
Localización
Barcelona Ciudad
Tipo de Contracto
Permanente
Nombre del consultor
Daniel Perez
Número de referencia
JN-072026-7058923

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