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Support Delivery Coordinator (applications)

Barcelona Ciudad Permanente 55.000€ - 60.000€ por año Ver descripción del puesto
We are looking for an Support Delivery Coordinator to lead application service delivery within a leading Life Sciences company. The successful candidate will be responsible for coordinating, optimizing, and ensuring the effective delivery of business-critical technology solutions while driving service excellence across the organization.

Actualizado el 14/07/2026

  • IT Service Delivery | IT Operations | ITSM (ITIL) | Continuous Improvement
  • Application Support | L1/L2 Support | CRM (Salesforce) | ERP (Oracle Fusion)

¿Dónde vas a trabajar?

Global healthcare retailer with a complex multi-site IT environment.

Descripción

  • Oversee the delivery of IT support services for more than 1,800 employees across 600+ retail locations, corporate offices and logistics facilities, ensuring business continuity through the effective management of Level 1 and Level 2 incidents, service requests and problem resolution.
  • Coordinate the support and ongoing operation of a broad portfolio of business applications, including customer-facing platforms (Salesforce, xStore and proprietary solutions), enterprise systems (Oracle Fusion, Oracle Apex, LEA and other internal applications), digital workplace technologies (end-user devices, operating systems, printing, telephony, servers and network services), as well as reporting and analytics tools.
  • Support the successful rollout, transition and stabilization of new technology initiatives and business transformation projects, ensuring operational readiness and a seamless user experience.
  • Act as the primary liaison between IT and the business, fostering strong relationships with key stakeholders to understand operational needs and ensure technology services effectively support business objectives.
  • Develop, maintain and continuously optimize the IT service management framework, promoting best practices, process standardization and a culture of continuous service improvement.
  • Monitor service performance through defined KPIs and SLAs, producing regular reporting on operational performance, customer satisfaction and service quality while driving corrective actions where required.
  • Lead and mentor the IT Service Support function, coordinating multidisciplinary teams to ensure efficient service delivery, prioritization of activities and high levels of customer satisfaction.
  • Coordinate the investigation and resolution of complex incidents by working closely with internal technical teams, global IT functions and third-party vendors to minimize business disruption.
  • Identify recurring issues and implement preventive measures, including knowledge documentation, workarounds, corrective actions and user enablement initiatives aimed at reducing incident volumes and improving first-time resolution.
  • Manage critical escalations from end to end, ensuring clear communication with stakeholders, tracking improvement initiatives and providing regular updates on service performance and action plans.



¿A quién buscamos (H/M/D)?



  • Candidate Profile
    • Bachelor's or Master's degree in Engineering, Computer Science, Information Technology or a related discipline.
    • At least 5 years of experience managing IT Service Support or IT Operations within complex business environments.
    • Previous hands-on experience with software applications and digital workplace technologies.
    • Proven track record leading Level 1 and Level 2 support functions, covering end-user services as well as business-critical applications such as ERP and CRM platforms.
    • Good understanding of IT Service Management frameworks, including ITIL principles, Lean IT methodologies and continuous service improvement practices.
    • Experience working with ITSM platforms to manage incidents, requests, problems and service performance.



    Skills & Competencies

    • Strong customer-focused approach with a commitment to delivering high-quality IT services.
    • Demonstrated leadership capabilities, with experience managing teams, engaging stakeholders and balancing competing priorities.
    • Excellent interpersonal and communication skills, with the ability to influence and collaborate across different business areas.
    • Analytical mindset with a structured approach to problem solving and data-driven decision making.
    • Experience coordinating external suppliers, monitoring service quality and managing operational budgets or service costs.



    Languages

    • Spanish: Native or bilingual proficiency.
    • English: Professional working proficiency (advanced level).

¿Cuáles son tus beneficios?

  • Permanent contract with a leading company in the Life Sciences industry.
  • Gross Salary: 55.000 - 60.000 €
  • Hybrid model
Ver más ofertas de empleo
Daniel Perez
Indicar número de referencia para la oferta
JN-072026-7058923

Resumen de empleo

Sector
Tecnología
Sub Sector
Soporte Técnico
Industria
Healthcare / Pharmaceutical
Localización
Barcelona Ciudad
Tipo de Contracto
Permanente
Nombre del consultor
Daniel Perez
Número de referencia
JN-072026-7058923

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