Sales Operations Associate (Telco/Diigital) - 6 months

As a Sales Operations Associate:

• You drive complex / cross-functional projects and processes as a key contributor with limited guidance and demonstrate end-to-end ownership of smaller projects.
• You identify and develop go-to-market strategies (E.g. revenue/service models, product strategies) and launch cross-functional initiatives to address a business need.
• You solve complex problems which have multiple potential solutions and identify potential roadblocks and operational inefficiencies.
• You demonstrate the ability to resolve ambiguous situations with clear insights and actionable recommendations.
• You influence across teams to align resources and direction and actively develop relationships across the PA.
• You act as a subject matter expert with a thorough understanding of your business area.

Responsibilities include:

• Develop a product/sales activation strategy to achieve business objectives and secure relevant cross functional endorsement.
• Activate the strategy with execution and enablement to ensure key activities are delivered and targets achieved.
• Develop a strategic narrative/business case to influence product road-maps and customers.
• Define the problem statement and project scope to deliver against key business objectives.
• Develop robust project plans including workstreams and resource requirements.
• Deliver projects in a high quality and timely manner.
• Develop hypotheses against an opportunity area or problem statement and test with quantitative and/or qualitative analysis.
• Navigate data quality limitations and take steps to improve.
• Synthesise findings from analysis into actionable insights that power the business.
• Communicate insights and recommendations in a structured and compelling manner.
• Identify areas of collaboration to deliver better business outcomes.
• Partner effectively with cross-functional teams on programs, processes and business objectives.
• Design and implement business cadence to deliver effective and efficient operations and results.
• Develop and manage processes and programs to drive strong operational rigor.
• Identify areas of improvement to drive the business forward.
• Develop innovative or re-apply existing approaches that drive to a step change in effectiveness or efficiency.
• Evaluate and scale process improvements across the business.
• Develop an in-depth understanding of our products and business areas.
• Deepen knowledge of industry and its ecosystem, customers and competitive trends to identify opportunities and risks and their impact on our Go To Market strategy.
• Apply knowledge and expertise to make informed recommendations and decisions related to a product, area or service.
• Identify relevant stakeholders and develop an understanding of their key priorities and needs.
• Champion and challenge stakeholders to achieve better outcomes.
• Develop trusted relationships and effective partnerships with stakeholders.
• Identify, define and track metrics to ensure progress against business objectives.
• Design reporting frameworks using core tools infrastructure where possible and surface actionable insights to drive the business.
• Conduct a strategic assessment to address an opportunity area or problem statement.
• Evaluate a range of solutions and assess the associated key benefits and challenges.
• Recommend a way forward alongside associated resource requirements.