IT Project Manager - Quick Service Restaurant (QSR) Industry

The IT Project Manager will ensure the successful delivery and on-going optimization of the Tech solutions for the European region. The focus of the role will be to ensure solutions across front-end, back-end and integration layers are in place, and Franchisee partners have needed capabilities, processes, knowledge and skill to drive Technology.

The goal is to make sure customer & employee experience across all IT systems is relevant. This position will work collaboratively across the functional headquarter teams as well as the functional Franchisee teams.

Key responsibilities:* Strategy (10%)

• Work with Franchisees partners for the countries in scope to build the tech project roadmap based on Global strategy, local needs, and corporate standards.
• Support Franchisees partners in Implementation of Tech Operating Model for the countries in scope
• Measure and report on Tech roadmap implementation progress

* Definition/Enhancement of Technical Standards (40%)

• Assist in assessing Franchisse's Functional standards compliance and Tech operation model compliance.
• Train, measure and follow-up with Franchisee partners on Tech Operating Model standards compliance to achieve target levels.
• Help the markets design plans to increase adherence to standards and make recommendations
• Support in corporate Tech Operating Model development and improvement. Design target processes, procedures.

* Governance (40%)

• Work together with Franchisees partners, Europe Regional Digital team, Marketing, OPS, Development, and other relevant parties to identify Franchisee partners needs, gaps, recommendations, and target roadmap in IT.
• Support Franchisee partners in the solutions assessment, implementation process, delivery and decision-making around target tech stack.
• Consult Franchisee partners in the solutions support process, ensuring that all required resources, SLA, KPI, performance reporting are in place.
• Provide structured reporting on Market Tech status per markets to Digital Squad and line manager.
• Identify training needs and coach Franchisee IT/Tech team
• Train & support Franchisee partners in building effective Tech operating model and solid, selfsufficient technological capabilities.

* Partnering (10%)

• Building relationships with Franchisee business stakeholders
• Building relationships with technology vendors
• Be a subject matter expert (advisor and consultant) for Franchisees in relation to helping them advance the adoption of standards.
• Drive and test innovation in conjunction with Franchisees, and ensuring that innovations which are created in one market are rapidly codified and shared with other markets to drive adoption.
• Lead and develop a culture of best practice sharing in the region to constantly improve the base levels of technology adoption