Guardar Volver a la búsqueda Descripción Resumen Otras ofertas Added 05/10/2026Immediate IncorporationPermanent Contract¿Dónde vas a trabajar?At the heart of Michael Page business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.Michael Page was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.Find out more here: https://www.michaelpage.es/ssc-michaelpage-careers/our-teamsDescripciónPosition Purpose:The Global Technology Support team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers, ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support. The role endeavors to promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable, effective IT service to the business. The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties. All GTS Analysts are responsible for contributing to and executing GTS processes as agreed by the Global Service Delivery Community. Further to these tasks there is an onus on this role to be a font of knowledge and an ambassador for best practice. Aside from being actively involved in the busy BAU of the GTS, there is an expectation that this role will be accountable for certain ad hoc tasks related to process improvement, training and identification of knowledge and process gaps, these will often be expected to be completed in parallel to daily tasks. Primary Responsibilities:Global Technology support competenciesCollaborate with Management and take strong ownership on tasks & projects committedProactively identify gaps and propose continuous improvementOptimize manual tasks wherever possibleTake initiative by proposing improvements, workarounds and solutionsFreely engage other IT teams and proactively deal with second level and stakeholders when neededTake proactive actions to build team credibility and customer satisfactionAbility to handle demanding customers and communicate at all levels including Executive Board LevelAbility to prioritize workload effectively while ensuring quality results and keep track of progressBe cross-trained and up to date within the same region projects, processes and backlogEnsure (phone and chat) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when neededIndependently maintain a profound knowledge of our full Global scope¿A quién buscamos (H/M/D)?Primary Requirements: Fluent in English and preferably in Italian or FrenchIdeally educated to degree level in IT and/or computing technologiesAt least 2 years' experience working within a technical Help Desk environmentFocused and results orientedExperience with ticketing toolsCustomer focused and committed to improving all aspects of the customer experienceBuild and drive positive working relationships at all levelsTechnical and customer support experience in a Pan European or Global company is desirableITIL Foundation Certification (preferred)Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.PSTN / VOIP and mobile telephone.Desirable skills in SCCM & IntuneKey Skills and Competencies:Self-driven and ability to work independentlyHave great degree of technical understanding and literacyStrong customer service, analytical, research, interpersonal and problem-solving skills requiredStrong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomyExcellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environmentAbility to travel internationally as required by the BusinessA flexible approach and be able to multitaskMust be an 'active' listener, highly professional, motivated with a strong work ethic and a positive and enthusiastic attitudeDemonstrate the ability to handle demanding customers in a pressurized environmentAbility to work independently and as part of a teamBe dynamic and flexible to adapt and contribute on the rest of the GTS team's backlogBe able to work effectively with low supervision and keep proactively busy during low peaksKnowledge of creating and updating end user and technical documentationMaintain confidentiality when dealing with issues of a sensitive or personal natureAbility to communicate, interact and work effectively and cooperatively with people from different teams, cultures and at all business levelsExcellent problem-solving skills and analytical thinkingExcellent time managementAn understanding of Service manager-request fulfilment, problem and incident management Language: English and preferably another PageGroup EU supported languageUnderstanding of Service Management - in particular, request fulfilment, problem and incident management¿Cuáles son tus beneficios?Experience in a very multinational environment (+40 nationalities in the SSC)Competitive compensation and benefits package in Barcelona, various well-being activity optionsVer más ofertas de empleoMariam GazashviliIndicar número de referencia para la ofertaJN-102026-7118471Resumen de empleoSectorBancaSub SectorServicios Centrales de BancaIndustriaBusiness ServicesLocalizaciónBarcelona CiudadTipo de ContractoPermanenteNombre del consultorMariam GazashviliNúmero de referenciaJN-102026-7118471Modalidad de trabajoRemoto / híbrido
