Billing Specialist

Your main tasks will be:

• Ensure accurate and timely billing processes and distribution of invoices
• Ensure invoice accuracy which includes fees, direct expenses, indirect expenses and taxes
• Monitor/a the remote printing and distribution of paper invoices to ensure timeliness and completeness
• Ensure retention and sequencing requirements are met to support billings
• Execute and validate the electronic invoice distribution process
• Resolution of customer inquiries regarding billing issues
• Contacting customers on delinquent accounts for resolution
• Understand major customer profiles
• Review accounts receivable aging schedule for delinquencies
• Communicate account delinquency information to respective account executives
• Send dunning letters and make follow-up phone calls to delinquent customers/ clients to recover amount owed to the company
• Retrieve payment information received and input and process remittances against customer accounts and invoices
• Identify short-pays or discounts taken and request credit notes if applicable
• Apply and record "unapplied cash" to customer accounts
• Make sure unallocated cash is kept within SLA/KPI
• Research and reconciliation of accounts receivable balances and customer statements
• AR Aging analysis
• Support the training and process improvement effort
• Other projects and responsibilities may be added at the company's discretion