Lead CRM Architect- Salesforce

The Lead CRM Solution Architect is responsible for shaping, steering and assuring the architecture and design of the organisation's global, Salesforce-based Customer Relationship Management (CRM) and Applicant Tracking System (ATS) platform and products. While acting as the architectural custodian for the platform and products, the role will lead the definition and validation of relevant solutions to ensure that technology investments, architecture, designs and ways of working realise business needs whilst being aligned with best practice, the broader enterprise architecture, business objectives and strategic roadmaps.Working closely with leadership and key stakeholders including product owners, architecture peers, delivery teams and third-party partners, the Lead CRM Solution Architect facilitates key architecture decisions and defines, or validates, agreed solutions that solve business problems, fulfil business requirements and maximise sustainable business value.The role provides architectural leadership across the full solution lifecycle, balancing business outcomes, user experience, customer experience, risk, technical debt, security, cost, longevity, scalability, agility and supportability. Solution Architecture & Strategy

• Lead the architecture and solution design of CRM and ATS initiatives and transformation programmes.
• Translate business requirements into end-to-end solutions aligned with enterprise architecture principles, standards and strategic objectives.
• Evaluate options and recommend solutions based on business value, cost, risk and long-term sustainability.
• Produce and maintain key architecture artefacts, including solution architectures, high-level designs, integration specifications, data models, architecture decisions, roadmaps and diagrams.
• Ensure solutions are practical, deliverable and support target-state architecture objectives.

CRM & ATS Platform Stewardship

• Act as architectural custodian for CRM and ATS platforms.
• Define and maintain platform roadmaps, standards, patterns and reference architectures.
• Ensure platforms remain secure, scalable, maintainable and fit for purpose.
• Drive platform optimisation, technical debt reduction and continuous improvement.
• Provide architectural oversight for upgrades, integrations and new capabilities.

Architecture Leadership & Decision Making

• Facilitate architecture discussions, governance and decision-making across business and technology stakeholders.
• Present options, trade-offs and recommendations to technical and non-technical audiences.
• Build consensus while balancing competing priorities, risks and constraints.
• Act as a trusted advisor to business and technology leadership.

Stakeholder Engagement & Delivery Support

• Partner with business leaders, product owners, architects, delivery teams and third parties to ensure solutions meet organisational needs.
• Provide subject matter expertise on CRM, ATS and related business processes.
• Support delivery teams to ensure architectural intent is effectively implemented

Governance & Enterprise Alignment

• Review and assure requirements, user stories, solution designs, technical specifications and proposed changes.
• Ensure compliance with standards, security requirements, data governance policies and regulatory obligations.
• Manage architectural risks, issues, dependencies and technology investment decisions.
• Contribute to enterprise architecture strategy, principles, roadmaps and governance forums.
• Collaborate across architecture disciplines to ensure consistency across business, application, data and technology domains.