Business Process Owner - Order Management with fluent English

We are looking for strong business process knowledge across:

• End-to-end Order Management, from order creation throughout the order lifecycle.
• Sales order processing and management.
• Order changes, exceptions and issue resolution.
• Order fulfillment processes and interfaces.
• Dependencies between Order Management and Sales, Pricing, Customer Service, Supply Chain, Logistics and Finance.
• Understanding of the upstream and downstream consequences of Order Management decisions and process changes.
• ERP and digital solutions supporting Order Management.

Skills & Behaviours

• Strong end-to-end thinking, looking beyond individual Order Management activities.
• Highly autonomous and self-driven, able to take full ownership and progress topics independently.
• Strong willingness to learn and discover, including processes outside the immediate functional area.
• Ability to connect the dots between orders, customers, commercial processes, Supply Chain, Logistics and Finance.
• Strong problem-solving mindset, naturally investigating root causes rather than only addressing symptoms.
• Ability to connect different parts of the business and bring together the right stakeholders to solve cross-functional issues.
• Strong stakeholder engagement and communication skills.
• Ability to challenge existing ways of working and drive change.
• Comfortable working in complex and ambiguous environments.
• Collaborative, pragmatic and hands-on approach.
• Strong ownership and accountability for outcomes.