Admissions & Family Experience Officer

Madrid Permanente 40.000€ - 50.000€ por año Ver descripción del puesto
The Admissions & Family Experience Officer will be responsible for converting prospective family enquiries into school visits, applications and enrolments while ensuring an exceptional experience for current and prospective families at every stage of their journey.This role combines admissions, customer experience and relationship management.

Added 11/11/2026

  • Full professional proficiency in English
  • Highly organised, goal-oriented and proactive professional.

¿Dónde vas a trabajar?

Leading British International School in Madrid

Descripción

Admissions & Enrolment

  • Manage the full admissions process from initial enquiry through to enrolment.
  • Respond promptly and professionally to prospective family enquiries.
  • Organise and conduct school tours and information meetings.
  • Guide families through application and registration procedures.
  • Maintain accurate admissions records and data.
  • Monitor admissions pipelines and conversion metrics.
  • Coordinate onboarding activities for new families.



Family Experience

  • Serve as a key point of contact for current and prospective families.
  • Foster a welcoming and positive experience throughout the family journey.
  • Build strong relationships with parents and guardians.
  • Support family engagement initiatives and community events.
  • Gather feedback and identify opportunities to improve family satisfaction.
  • Collaborate with academic and administrative teams to ensure a seamless experience.



Marketing & Growth Support

  • Promote the school's educational offering effectively and professionally.
  • Support admissions campaigns, events and open days.
  • Help develop referral and family engagement initiatives.
  • Work closely with leadership to achieve enrolment targets.



¿A quién buscamos (H/M/D)?

Essential Requirements

  • Minimum of 5 years' experience in Admissions, Customer Experience, Sales, Hospitality or a client-facing role.
  • Excellent interpersonal and relationship-building skills.
  • Strong verbal and written communication abilities.
  • High level of organisation and attention to detail.
  • Ability to manage multiple priorities simultaneously.
  • Professional and service-oriented approach.
  • Advanced English and Spanish language skills.



Desirable

  • Previous experience within an international school, university or educational environment.
  • Familiarity with admissions or CRM systems.
  • Experience working with multicultural communities.
  • Knowledge of enrolment, customer journey or family engagement processes.

¿Cuáles son tus beneficios?

  • Permanent contract.
  • Salary: €40,000 - €50,000 gross annual package (including bonus).
  • The opportunity to join a respected and growing international school.
  • A collaborative and supportive working environment.
  • Meaningful interaction with families and students.
  • Professional development opportunities.
  • The chance to contribute directly to the school's growth and long-term success.



Apply to discuss the Admissions & Family Experience Officer role in Madrid.

Ver más ofertas de empleo
Lourdes Sarabia
Indicar número de referencia para la oferta
JN-112026-7143549

Resumen de empleo

Sector
Educación
Sub Sector
Gestión
Industria
Not For Profit
Localización
Madrid
Tipo de Contracto
Permanente
Nombre del consultor
Lourdes Sarabia
Número de referencia
JN-112026-7143549

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.