Guardar Volver a la búsqueda Descripción Resumen Otras ofertas Added 13/05/2026Develop strong Windows infrastructure skillsGrow within a structured managed services environment¿Dónde vas a trabajar?A well-established international technology services provider specialising in cloud, infrastructure, and managed services. The company supports enterprise clients across multiple countries, including regulated sectors, with a strong focus on service quality and operational excellence.DescripciónEssential Roles & ResponsibilitiesTicket Management & ResolutionTake ownership of Level 2 support tickets within the ITSM system, managing them from initial investigation through to resolutionInvestigate, diagnose, and resolve Windows‑related incidents, service requests, and standard changes in line with agreed processesActively manage ticket progress, providing timely updates, clear resolution notes, and professional communicationEscalate complex, high‑risk, or unresolved issues to Level 3 teams with detailed evidence and diagnostic informationSupport problem management by identifying recurring issues, trends, and contributing to root cause analysis activitiesWindows Operations SupportSupport and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and core system servicesPerform routine operational tasks such as patching, monitoring, health checks, and system maintenance activitiesSupport backup and recovery operations in line with documented procedures and recovery objectivesAssist with user access management, permissions, and identity‑related tasks in accordance with security policiesManaged Services OperationsOperate within a managed services framework, following defined runbooks, change controls, and operational proceduresWork closely with Service Desk, Service Assurance, and Level 3 engineering teams to ensure seamless supportEnsure all technical actions, changes, and resolutions are fully documented and audit‑readyContribute to shift handovers, operational continuity, and knowledge sharing across the teamFinancial Services & Regulatory ComplianceAdhere to security, compliance, and operational controls required for regulated and financial services customersEnsure all work is carried out in accordance with change, access, and data protection policiesMaintain accurate records and evidence to support audits, compliance reviews, and customer assuranceSupport operational resilience and service continuity objectives through disciplined operational practicesGovernance & ReportingMaintain accurate and detailed ticket records, including investigation steps, actions taken, and resolution outcomesContribute to service reporting, SLA tracking, and operational performance metricsSupport post‑incident reviews and problem management by providing clear technical inputTeams to Collaborate WithService Desk - Receive escalated tickets and provide feedback to improve first‑line resolutionService Assurance / NOC - Coordinate incident response and monitoring activitiesInfrastructure & Platform Engineers - Escalate complex issues and support deeper investigationsCustomer Experience & Managed Service - Ensure customer expectations are metSecurity & Compliance Teams - Support secure and compliant operations¿A quién buscamos (H/M/D)?Position SpecificationsBehavioural Competencies - Organisational & Behavioural FitStrong sense of ownership and accountability for ticket resolution and customer outcomesCalm, methodical approach to troubleshooting and operational problem solvingCustomer‑focused mindset with attention to service quality and communicationAble to work effectively under pressure in a managed services environmentCollaborative team player with clear and professional communication skillsCritical Competencies - Technical FitEssential:Proven experience in a Level 2 Windows support or operations role within an IT services environmentStrong experience resolving tickets using an ITSM tool and following structured support processesGood knowledge of Windows Server and core services including Active Directory, DNS, DHCP, and Group PolicyExperience supporting patching, monitoring, backup, and routine operational tasksUnderstanding of incident, request, and change management processesStrong written and verbal communication skills for ticket updates and stakeholder interactionFluent written and spoken English is essential. The role requires the ability to produce audit ready documentation and communicate confidently with senior and executive‑ ‑level stakeholdersDesirable:Experience working within a managed service provider (MSP) or outsourced services environmentFamiliarity with ServiceNow or similar ITSM platformsExperience supporting regulated or financial services customersMicrosoft certifications or equivalent practical experienceShift & Working Pattern:Standard business hours, with participation in an on call rota as requiredOccasional weekend engineering coverage will be required, typically limited to a small number of planned weekends per year, to support business continuity, resilience testing, or disaster recovery activities¿Cuáles son tus beneficios?Opportunity to work in an international managed services environment with enterprise clientsExposure to complex Windows infrastructure and structured IT operationsCareer development within a process-driven and high-quality delivery modelCollaborative team environment with strong focus on service excellenceCompetitive benefits package and professional growth opportunitiesVer más ofertas de empleoJordi AlumaIndicar número de referencia para la ofertaJN-052026-7016416Resumen de empleoSectorTecnologíaSub SectorSoporte TécnicoAñadir industriaTechnology & TelecomsLocalizaciónBarcelonaTipo de ContractoPermanenteNombre del consultorJordi AlumaNúmero de referenciaJN-052026-7016416Modalidad de trabajoRemoto / híbrido
