Technical PV Engineer
Multinatinal company is looking for a Technical PV Engineer in Madrid
Experiencie in a technical support field services position within Solar and PV
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A global leading company in Renewables
Descripción de la oferta
Attend to incoming online queries relating to technical product or system issues.
Technical Support during installation, commissioning and operation of solar pv project.
Provide technical advice and helpful resolutions over the phone and CRM to customers, including field technicians, installers, home and business owners.
Utilizing expertise to solve technical problems and queries based on monitoring permission level.
Provide technical customer support on site with clients; troubleshoot and fix pv inverters and solar systems
Carry out fix or installation of PV accessories
Conduct maintenance analysis on system
Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
Conduct and deliver technical product training
Assist in commercial sales proposals
Facilitiate in closing new sales ventures
Be the piont of contact for any enquires both commercial and product.
Work with peers in the team to ensure the best level of customer services is provided
Relationship maintenance with all partners and clients
Perfil buscado (h/m)
Technical or engineering related degree or masters: Power Engineering, Electrical Engineering, Electronics, Renewables.
A minimum of 5 years' experience working in a fast-paced and dynamic technical support' field services position, preferably within Solar and PV
Experience and knowledge of renewables, Solar electronics, power converters, solar optimizers, energy storage systems
Proven, field services and technical support experience
Ability to act as the point of contact for commercial enquires
Excellent interpersonal and communication skills
A keen client and customer focus
Fluent proficiency in English
Strong analytical and problem-solving skills