SAP IT Business Support - Automotive Industry

Madrid Permanente Remoto / híbrido

Actualizado el 12/07/2022

  • SAP IT Business Support - Automotive Industry
  • A leading company - TOP Automotive Industry

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A leading company - TOP Automotive Industry (Madrid)


  • Overall Support Governance
  • Responsible for the supervision of the services provided by our Support Application Provider around responsibility, covering all applications included.
  • Act as SLA's keeper for SAP Area.
  • High Level escalation point both from business and IT matters.
  • Business IT processes keeper - Core Model's custodian.
  • Support scope management and evolution.
  • Transition to support - sign off for all projects with involvement of SAP area.
  • Responsible of the accomplishment of audit requirements.
  • Understand the internal organization's change and release management process.
  • Ensure the coordination among other support teams to minimize the risk of disruption on business activities.

  • Support team relationship
  • Vendor Management - Ability to work with on shore/offshore teams.
  • Support strategy keeper according organization's Procedures and Rules.
  • Escalation point to prioritize all requested changes and to approve the Service Requests / Change requests based on Business Impact and business requirements.
  • Area validator for SAP and technical changes before promotion to production environments.
  • Lead to implement preventive and corrective actions from support perspective.
  • Lead the coordination with the organization's IT Leads and members.
  • Coordination for special support activities in the SAP area.
  • Coordination for Disaster Recovery: involved activities with other Organization's Support Leads, Support Partner, Third Parties and other IT Infrastructure Groups.

  • Project team relationship
  • Work in coordination with Project Teams to understand support activity needed for implementation and any extra support requirement needed after go live: Be aware of projects under development and understand the impact that may have over support activities.
  • Share demand and upcoming projects with support team (dispatchers & service coordination)
  • Schedule Regression Testing Activities, Review testing scenarios, Regression testing coordination within IT and business, coordination with third parties in case needed.
  • CoordinateTransitionforProjectstoSupport (ServiceIntroduction):
    • planning shared activities (Go-live, hypercare, job shadowing, reverse job shadowing)
    • facilitate knowledge transfer sessions
    • Ensure project documentation is transferred to support team (IP's, Issues log, test scripts, approvals, key user's matrix…)
    • give the signoff approval.

  • Business Relationship:
  • Business channel requests about support demand: training, improvements, special support for weekends, month end, year-end activities and budgeting activities.
  • Identify business contacts and update accordingly the key user list
  • Lead and coordinate monthly meetings with the main key users - As the function is global this requires different meeting to adapt to different time zones and locations.
  • Channel to coordinate with business activities that may require system outages or disruption on business process - Getting business approval for them
  • Channel to coordinate business regression testing both for applications and infrastructure changes.

Perfil Buscado (H/M/D)

  • Education - Bachelor of Science degree or equivalent experience in Computer Science, Engineering, or related discipline. Certifications/Licensure: Certifications related to SAP. Other certifications in Mulesoft or Salesforce will be considered as a plus as well
  • Level of Experience: 8+ years of experience as SAP Subject Matter Expertise including but not limited to the following areas:
  • SAP Platforms: Strong troubleshooting, analytical, problem-solving, and conceptual skills for all SAP products.
  • SAP experience in Automobile module, SD, FI-CO, WMS…
  • Demonstrable technical competency on developing solutions that include ABAP.
  • Vendor Management: Capabilities working with a multicultural team with a high number of external resources. Experience in reporting and tracking SLA's and prioritize/understand/approve the demand received by the third-party support group lead by him. Experience managing / working with offshore teams is needed.
  • Strong oral and written communication skills, including ability to develop and present initiatives or proposals to audiences that include business power users, Business or IT leads… etc.
  • Languages: Spanish and English, oral and written is a must.
  • Industry Experience: Experience in Automobile sector is a plus

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional.

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Edurne Aguirre Zubiaurre
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Resumen de empleo

Sub Sector
Technology & Telecoms
Tipo de Contracto
Nombre del consultor
Edurne Aguirre Zubiaurre
Número de referencia
Modalidad de trabajo
Remoto / híbrido

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