Product and Service Manager IT

Barcelona Temporal Remoto / híbrido

Actualizado el 13/12/2022

  • Multinational Company
  • Temporary position

Acerca de nuestro cliente

  • Multinational company.


  • Being the owner of the Moonwalk Product and Hardware lifecyle, working together with the Moonwalk Segment Manager in coordinating the different Company cross-functional Teams and suppliers to ensure high quality, regular deployment and Service Support is granted to the Moonwalk.
  • Cooperating with the MoonWalk Segment Manager and the Moonwalkers in EMEA to provide daily support to the Teams, ensuring the key information, documents and tools are available to Sell and manage properly Moonwalk.
  • Coordinating the Embedded devices supplier and COROB to ensure alignment for a stable connection and interaction with Moonwalk.
  • In cooperation with the supplier COROB, ensure that the customers satisfaction is kept at maximum level, trough monitoring and ensuring the regular execution of the Service Level Agreement, including the monthly follow up of Service KPI, generation reports and analysis on Service Performance.
  • Being the reference point and support for the Moonwalkers in the follow up of critical Service cases, facilitating the right information exchange with the Supplier and Company.
  • Tracking Moonwalk Project Sales through the different invoicing and reporting systems, working with the local Customer Service Managers and Company HQ Oracle functions to provide an updated and accurate overview of MW Project turnover and KPIs, also providing on a weekly basis the reports on Moonwalk installation and turnover.
  • Work with the Supply chain and logistic Team to build an efficient and effective ordering and delivery flow to manage the Moonwalk ordering in Extra European Countries.
  • Cooperate with the Segment Manager and the Moonwalkers to ensure a successful deployment of the Moonwalk Vans.
  • Cooperate with the Customers, the Moonwalkers and the Moonwalk Core Team to identify the Software and Hardware improvement needed and drive Company and COROB to develop the future functions and versions of Moonwalk, including participating to projects with Company R&D for future innovative solutions.
  • Supporting the Global deployment of Moonwalk, supporting the Company Teams from other Regions in Product and Aftersales definition and management when launching Moonwalk and ensuring its regular day by day deployment.
  • Supporting and contributing to the Project Steering Meeting with the Supplier, contribution to highlight the Hardware, Software, Service quality and development topics to sustain the project and following up the execution of the decision taken.
  • Work with the Company Product Managers for the definition of the needs in terms of Automatic Mixing solutions for Company Paint Range, coordinating the activity with equipment suppliers in order to set specification, define prototype, handles test programs, set pricing expectations, comparing competitors offers and definition of desired project deliverables.

Perfil Buscado (H/M/D)

  • Bachelor's Degree in Business, Technology, Engineering, or equivalent field.
  • 5-10 years of proven experience in product or Project Management, product marketing, business development with technology areas.
  • Experienced in coordinating cross-functional Teams to deliver technology related projects.
  • Service mindset, interacting with company local Teams and suppliers.
  • Capable to manage several project aspects simultaneously, also under pressure.
  • Deep knowledge of Excel is required.
  • Fluent in English, other European languages are nice to have.

Qué ofrecemos

  • Temporary position (6-8 month).
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Alfonso Caracuel
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Resumen de empleo

Sub Sector
Product Specialist
Industrial / Manufacturing
Tipo de Contracto
Nombre del consultor
Alfonso Caracuel
Número de referencia
Modalidad de trabajo
Remoto / híbrido

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