Manager of Service Governance and Change Management

Barcelona Permanente

Actualizado el 21/05/2021

  • Great career opportunity in a new Shared Services Centre
  • Very central location with competitive salary package

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Shared Services Centre




  • Establishes and leads service governance construct to ensure SSC leaders and stakeholders stay aligned on SSC services scope, service levels/KBI's, processes, and policies with clear decision rights are in place across finance
  • Acts as SSC ambassador to communicate decisions and performance of the SSC to leadership, markets, etc.
  • Implements improvement initiative governance to manage prioritization and sequencing of SSC initiatives
  • Challenges leadership to ensure service levels and cost are achieved
  • Establishes cadence and content for service level reviews and customer engagement sessions

Financial Performance:

  • Coordinates with Financial Planning team to ensure tracking and realization of SSC business case and financial results vs. budget and forecast
  • Coordinates with accounting team to ensure appropriate management of chargebacks and credits
  • Monitors project financial results, benefit realization, deliverable quality, and post project assessment

Program management:

  • Establishes governance methodology for all recommended and approved projects and initiatives
  • Develops and implements a consistent and objective review and approval process for business and process improvement proposals

Perfil Buscado (H/M/D)

Required Skills

  • Bachelor's Degree in Finance, Accounting, Engineering
  • 5 to 7 years of experience in related roles in Shared Services or Business Consulting
  • Experience in multicultural environments
  • Program / project management expertise
  • Strong English language skills with other European languages a plus
  • Excellent presentation and communication skills, both verbal and written
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Demonstrated experience in impacting quality, service, and cost results in previous roles
  • Flexibility and accountability; a self-starter with drive to lead positive change

Preferred Skills

  • MBA or Advanced degree
  • Experience in reporting and analysis with ability to turn data into insights
  • Business Process Improvement and/or Business Process Reengineering experience
  • Understanding of basic finance and accounting principles

Qué ofrecemos

Great career opportunities

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Gizem Baykal
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