KFC Iberia: Franchisees OPS Manager.

Madrid Permanente View Job Description
KFC Iberia, is looking for a Franchisees OPS Manager (Spain and Portugal) reporting to the Head of OPS, located in Madrid but available to travel.

Actualizado el 16/01/2025

  • English is a must. Avialability to travel.
  • Reporting directly to the Head of OPS

¿Dónde vas a trabajar?

Important quick-service restaurant Company (KFC Iberia)

Descripción

The key functions would include:

  • Partner with 17 franchisees to ensure restaurants within the BMU are maintained and developed to the highest standards of Customer, Hospitality, Accuracy, Maintenance, Product and Speed.
  • Recommend action plans to ensure continued progress in all Brand, Local and Food Safety standards as well as customer Experience.
  • Use structured store visits to provide regular feedback to Franchisee and team.
  • Execute towards AOP Projects which support growth of the BMU and brand. This includes new restaurant openings, Delivery and Drive channels optimization and various special projects...
  • Complete regular business reviews with franchise communities to build awareness, share best practice and build comradery and culture within partner group.
  • Attend Franchise Partner communication meetings to ensure knowledge and expectations are aligned with OPs and Franchisee as well as build Franchise autonomy.
  • Build relationships with key support contacts across all different business areas in the RSC to ensure timely support to franchisees for any issues and concerns.
  • Develop strategic projects in partnership with the Finance department to optimize Ops dependent P&L lines.

¿A quién buscamos (H/M/D)?

The required Skills and Experience are:

  • Operational experience and Know How (Min 3 years).
  • Experience in dealing with franchise partners preferred.
  • Experience in QSR or very similar restaurant system.
  • Exceptional negotiating and influencing skills.
  • Consistently high communication skills both written and verbal, enabling them to take people with you.
  • Analytical mind capable of understanding and applying systematic actions plus conceiving step change ideas to bring the Ops Capability Action Plans to life.
  • Outstanding action driving ability.
  • Capable to read and understand financial and sales reports.
  • Spanish and Fluent English (C1) is a must.

¿Cuáles son tus beneficios?

Oportunidades de carrera y desarrollo profesional.

Ver más ofertas de empleo
Carmina Lanuza
Indicar número de referencia para la oferta
JN-112024-6588560

Resumen de empleo

Sector
Retail
Sub Sector
Restaurantes
Industria
Retail
Localización
Madrid
Tipo de Contracto
Permanent
Nombre del consultor
Carmina Lanuza
Número de referencia
JN-112024-6588560

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.