KAM - Fresh and Food Service market

· Responsible to determine the Sales strategy for each customer in line with company products objectives.

o Yearly update and realization of the sales budget for the assigned accounts.

o Yearly defining a key account plan for dedicated accounts.

o Development of an operational plan each trimester(/semester).

· Responsible to determine, negotiate and finalize Sales contracts.

o Privileged contact in relation to the DMU (decision making unit) of the client.

o Organize visits with accounts and prospects: organize NPD workshops, assist to quality audits, participate and visit exhibitions, management of the contacts with the customer.

o Manage offers, tenders.

o Mandated in day to day and long term operational negotiations for small (and larger) accounts.

· Responsible to detect specific customer needs and opportunities:

o Regularly visit the client and positioning of the client in the market in comparison to other clients and the market.

o Search for information about specific needs, strategy and priority of the customer (long term- short term).

o Inform Product Manager and Marketing & Category Department about needs and strategy of the customer.

o Know the customer organization, networking and introduce Company contacts with client contacts, e.g. marketing & category department of both side.

o Facilitate adjustment of Company product portfolio and category management to the specific needs of each client in order to maximize sales growth.

· Implement category management & plan systematical screening.

o Actively introduce NPD in line with defined NPD priorities and client demands in collaboration with the Product manager and Marketing and Category Management.

o Give feedback on how current product, concept and category management is perceived, what is the growth revenue and possibilities.

· Rentability:

o Manage price policy in cooperation with Product Manager.

o Permanent control of orders, margins,…

· Operational follow up of the customer in collaboration with sales officer:

o manage complaints in close cooperation with Company Quality.

o Verify solvency of customers and prospects.

o Input from customer Sales officer, follow-up payment.

o Stock management:

§ administrative handling of orders.

§ register complaints, organize returns, credit notes.

§ general organization and follow up of the client.