Guardar Back to Search Descripción Resumen Ofertas similares Actualizado el 02/01/2025Experience in IT ServiceVizcaya¿Dónde vas a trabajar?Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.DescripciónIncident & Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.User Communication & Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.Collaboration: SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.¿A quién buscamos (H/M/D)?5+ years' experience in similar IT functions Proven experience as an IT ServiceTechnician or in a similar role Proficient in troubleshooting hardware andsoftware issues Knowledge of operating systems, includingWindows and iOSExcellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertiseA customer-centric approach with acommitment to delivering high-qualityFluent English language skills are mandatory¿Cuáles son tus beneficios?Permanent contractOpportunity to build a career in a multinational company consolidated in its sector.Excellent human teamFlexible work scheduleHybrid modelVer más ofertas de empleoIñigo Peña FernándezIndicar número de referencia para la ofertaJN-122024-6608762Resumen de empleoSectorTecnologíaSub SectorSoporte TécnicoIndustriaIndustrial / ManufacturingLocalizaciónVizcayaTipo de ContractoPermanentNombre del consultorIñigo Peña FernándezNúmero de referenciaJN-122024-6608762
