IT Programme Manager (end client company)

* Direct and Manage Delivery of the Roadmap:

• Accountable for delivering the portfolio on time, within budget, and meeting quality and value targets.
• Drive change and take corrective actions when needed, escalating issues to leadership.
• Manage third‑party contributors, ensuring their work is tracked and delivered according to commitments.
• Guide internal and external teams in applying Agile best practices.
• Influence and manage key stakeholders throughout the delivery lifecycle.
• Oversee and control the portfolio budget.
• Ensure solution design aligns with strategy and is followed during implementation.
• Support innovation with flexible delivery approaches.
• Conduct quality assurance on individual projects.
• Serve as the escalation point for project managers and third parties.
• Ensure progress tracking and reporting across all stakeholders.
• Directly manage critical projects or discovery phases when required.

* Manage the Project Management Function:

• Line‑manage project managers and service delivery managers, across permanent and contract roles.
• Lead the third‑party project management team.
• Mentor team members to support professional growth and capability development.
• Implement Agile delivery best practices following guidance from the Head of Digital Delivery.
• Foster continuous improvement, knowledge sharing, and a high‑performing team culture capable of managing change beyond IT.

* Performance Measurement:

• Performance will be assessed against objectives agreed with the Head of Digital Delivery.