IT Customer Success Manager
Acerca de nuestro cliente
Descripción de la oferta
- Own the responsibility for the customerer's on-boarding and adoption
- Own the responsibility for the partner's on-boarding and certification for operating our solutions
- Track customer and department KPIs
- Manage the customer relation on tactical/strategic level
- Drive retention and growth among their most valuable customers by understanding their business needs and helping them succeed
- Collaborate closely with Sales to support pilot customers and expansion opportunities
- Coach and manage our team of Customer Success Agents and Support Agents
- Provide feedback to the other teams regarding product and service improvements
Perfil Buscado (H/M/D)
- 7+ years of relevant customer success experience in SaaS/agile software environments with growing responsibilities, including team building and management
- Experience working with large enterprise customers with different profiles (technical operators, managers, executive level)
- Strong problem solving and communication skills
- Ability to think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks
- Experience in SaaS/agile software environments
- Fluency in English and Spanish, additional languages are welcome
Experience in a start-up style environment.
CISSP, OSCP, CEH is a plus
- Experience in a start-up style environment.
- Experience in the cybersecurity industry
- Experience in recruiting
En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.