Guardar Volver a la búsqueda Descripción Resumen Otras ofertas Added 13/04/2026International end client companyPerm position, long term project¿Dónde vas a trabajar?International end client company based in Barcelona.DescripciónManage and prioritise incidents and service requests according to SLAs, ensuring clear and timely stakeholder communication.Support project delivery and ensure smooth transition of new solutions into operational support.Lead communication during high‑impact incidents, ensuring transparency and efficient resolution.Work with external vendors and partners on incidents, service needs, system enhancements, and project activities.Provide cross‑functional support to other teams in analysing and resolving application-related issues.Participate in system enhancements, projects, and continuous improvement initiatives.Plan, review, and implement application changes following ITSM standards and Change Management processes.Ensure all changes are properly documented, communicated, and effectively adopted by end users.Maintain strong security practices, including adherence to policies, vulnerability management, and remediation of audit findings.Manage user access and permissions to ensure compliance and data protection.Maintain accurate and comprehensive documentation (architecture, configurations, processes, issues, recovery plans).Contribute to business continuity and operational resilience, including recovery planning and execution.Provide out‑of‑hours support when required for critical incidents or maintenance.¿A quién buscamos (H/M/D)?Proven experience in application support or system administration, with bonus value for development, database, or BI exposure.Technical skills in Windows Server 2012+, SQL Server, MS Internet Information Services (IIS), Sharepoint / OneDrive, PowerShell.Strong customer‑centric mindset with excellent communication and service quality focus.Analytical and process‑driven, able to solve problems creatively and efficiently.Comfortable in fast‑paced, evolving, and multicultural environments.Strong prioritisation, ownership, and end‑to‑end issue resolution skills.Highly detail‑oriented with strong organisational and analytical abilities.Collaborative team player who builds trust across functions.Resilient under pressure while maintaining high service standards.Fluent in English; additional languages (Spanish, French) are a plus.¿Cuáles son tus beneficios?Permanent contract directly with the companySalary conditions aligned with the experience providedHybrid work policy with 2 days of remote work per weekOpportunity to participate in international projects within a leading company in its sectorMulticultural and international environment with an office in BarcelonaVer más ofertas de empleoDavid Garcia MuñozIndicar número de referencia para la ofertaJN-032026-6978456Resumen de empleoSectorTecnologíaSub SectorSoporte TécnicoAñadir industriaTechnology & TelecomsLocalizaciónBarcelona CiudadTipo de ContractoPermanenteNombre del consultorDavid Garcia MuñozNúmero de referenciaJN-032026-6978456
