Infrastructure Engineer

Global Collaboration & Stakeholder Engagement

• Work closely with global infrastructure teams to define, enhance, and deliver core infrastructure services.
• Engage with regional and global teams to understand requirements, usage patterns, capacity trends, risks, and business impacts.
• Actively participate in virtual global teams to ensure proactive progress and alignment across all infrastructure topics.

Planning, Design & Delivery

• Contribute to the planning, design, and delivery of core services and infrastructure projects.
• Support other teams where infrastructure expertise is required.
• Ensure solutions are consistent with business goals, IT standards, and risk tolerance.
• Develop and support technical implementation plans covering design, build, integration, testing, and readiness activities.

Reliability, Performance & Governance

• Ensure infrastructure platforms meet expectations for availability, capacity, continuity, and security.
• Identify risks impacting project delivery and collaborate to provide mitigation options.
• Drive continuous service improvement by identifying performance gaps across infrastructure services and suppliers.

Testing, Validation & Quality Assurance

• Ensure systems and platforms are appropriately tested, verified, and validated before going into production.
• Support testing phases involving business stakeholders when required.

Operational Support & Incident Management

• Act as an escalation point for Tier 3 incidents, providing advanced troubleshooting and root‑cause analysis.
• Resolve day‑to‑day operational issues and provide second‑tier support to end users as needed.
• Monitor, maintain, and support the ongoing health of core infrastructure services.
• Ensure effective management of the global ticket queue with timely response and resolution.

Transition to Operations

• Ensure new services are properly transitioned into operations, including policies, procedures, and training materials.
• Assist in transitioning database services, platform administration activities, and disaster recovery plans into operational support.

Documentation & Knowledge Management

• Produce and maintain documentation related to infrastructure configuration, processes, mappings, and service records.
• Keep all knowledge artifacts accurate, up to date, and accessible to the relevant teams.

Availability & On‑Call Duties

• Provide out‑of‑hours support when required for critical tasks.
• Participate in future on‑call rotations depending on operational needs.