Guest Experience Manager - 5* Luxury Resort Marbella

Marbella Permanente

Actualizado el 08/07/2022

  • International Experience in Luxury Hotel Industry.
  • Previous experience of minimum 3 years as Guest Relations Manager

Acerca de nuestro cliente

One of the best 5 Luxury Resorts in Spain, located in Marbella, part of a Hotel Group specialized in luxury properties.


The Guest Experience Director will appraise 25 butlers perfomance in order to ensure the team"s:

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Respond to guest needs and anticipate their unstated ones
  • Actively listen and resolve guests complaints
  • Oversee and coordinate all arrivals and departures of special guests
  • Coordinate and manage communication between guests and staff
  • Promote all amenities, conveniences and programs offered

Also, the person will be in charge of:

  • Direct, coach and manage guest relations team to ensure all standards and operating procedure are adhered to
  • Follow and enforce established policies and procedures
  • Examine activities longbook, assign tasks appropriaterly and implement control schedule daily.

Perfil Buscado (H/M/D)

  • Proven worken experience of minimum 3 years as Guest Relations Manager
  • Working experience in 5* Hotels
  • Must- have previous experience in international hotel chain
  • Experience as Front Office Manager, a part from Guest Experience, will be highly valued.
  • Experience managing team's of more than 20 people.
  • Proficiency in english, multilingualism will be considered an asset
  • Excellent problem resolution skills
  • Outstanding communication and active listening skills
  • Abiltiy to work flexible hourse

Qué ofrecemos

Oportunidades de carrera y desarrollo profesional.#LI-DNP

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Alejandra Ybern
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Resumen de empleo

Turismo y Hostelería
Sub Sector
Area Management
Leisure, Travel & Tourism
Tipo de Contracto
Nombre del consultor
Alejandra Ybern
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