Volver a la búsqueda

Global Head of Operational Excellence

Madrid Permanente Ver descripción del puesto
To lead cross-functional initiatives and teams to optimize processes, enhance efficiency, and drive continuous improvement globally across the organization.

Actualizado el 28/07/2025

  • Leading financial services multinational
  • Ambitious change initiative

¿Dónde vas a trabajar?

Leading financial services multinational

Descripción

  • Design and implement service excellence strategies to enhance customer experience, streamline operations, and improve service delivery.
  • Lead cross-departmental initiatives focused on optimizing workflows, reducing service lead times, and increasing operational agility.
  • Promote a culture of continuous improvement.
  • Collaborate with senior leadership to align operational improvements with business objectives and client expectations.
  • Analyze service performance metrics to identify inefficiencies and drive data-informed decision-making.
  • Coach frontline and back-office teams on best practices in service quality, process standardization, and change management.
  • Champion digital tools and automation to enhance service efficiency and reduce manual effort.
  • Ensure compliance with service-level agreements (SLAs), regulatory requirements, and internal quality standards.
  • Foster knowledge sharing and operational consistency across service lines and geographic locations.
  • Oversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performance.

¿A quién buscamos (H/M/D)?

  • Proven experience in operational excellence or process improvement leadership roles within the services sector.
  • Strong background in strategic consulting (Tier1 firms, Director & up levels) or similar environments, with a track record of leading complex transformation initiatives.
  • Deep knowledge of continuous improvement methodologies.
  • Excellent analytical, communication, and stakeholder management skills.
  • Experience leading cross-functional teams and driving organizational change.
  • Familiarity with digital transformation and service automation tools is a plus.
  • Bachelor's degree required; MBA or equivalent advanced degree preferred.

¿Cuáles son tus beneficios?

Leading financial services multinational

Ver más ofertas de empleo
Jaime Cristobalena
Indicar número de referencia para la oferta
JN-072025-6794069

Resumen de empleo

Sector
Banca
Sub Sector
Servicios Centrales de Banca
Añadir industria
Insurance
Localización
Madrid
Tipo de Contracto
Permanent
Nombre del consultor
Jaime Cristobalena
Número de referencia
JN-072025-6794069

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.