Global Head of CRM and Digital IT

Barcelona Permanente

Actualizado el 30/12/2021

  • International project
  • Career growth

Acerca de nuestro cliente

International leading engineering materials company and highly integrated solution provider committed to the sustainable future of polyamides with presence in EMEA and the Americas.

Descripción

  • Define and implement the organization vision and strategy within the CRM and Digital space, including Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
  • Translate the organization vision and strategy into an IT roadmap and budget.
  • Lead the company Global CRM and Digital IT team, including internal and external members.
  • Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.
  • Lead the development of in-house (custom) solutions within the CRM and Digital space to ensure end-to-end ownership of critical and proprietary applications (e.g., Customer Data Hub and Master Data Management system).
  • Ensure the CRM & Digital IT roadmap is delivered in scope, on time, and on budget.
  • Lead the Steering Committees, acting as the key point of contact for the Business Sponsor, IT Leaders as well as Local IT/Business Leaders.

Perfil Buscado (H/M/D)

Our Global Head of CRM & Digital IT must be leader with a track record of competency in the field of CRM and Digital IT with 10 years of relevant experience, including 5 years in a Team Leadership / Program Management role.

  • Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
  • Sustained leadership in a large organization involving multiple stakeholders.
  • Management skills, including budget ownership, personnel administration, staff training and development.
  • At least 10 years of experience in Salesforce CRM platform, including leadership roles.
  • Experience in the implementation and roll-out of Salesforce CRM platform.
  • Experience in establishing CRM/Digital KPIs for reporting and performance management.
  • Strong knowledge of software and infrastructure design/architecture processes.
  • Experience in designing and managing a complex project roadmap/pipeline.
  • Experience and knowledge in complex architecture and integration landscapes.



Appreciated:

  • Salesforce certifications (Architect and/or Consultant preferred).
  • Experienced in Industrial and/or Chemical companies.



Other:

  • Proficient oral and written communication skills in English.
  • Driving License.
  • The candidate must be in possession of a EU working permit.
  • The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-.
  • Dutch, German or French languages are a plus



Qué ofrecemos

  • International growing project
  • Great location within a multicultural environment
  • A competitive salary package plus social benefits



Ver más ofertas de empleo
Alberto Gomez Moran
Indicar número de referencia para la oferta
JN-092021-3568199

Resumen de empleo

Sector
Tecnología
Sub Sector
CIO/Director IT
Industria
Industrial / Manufacturing
Localización
Barcelona
Tipo de Contracto
Permanent
Nombre del consultor
Alberto Gomez Moran
Número de referencia
JN-092021-3568199