Global Head of CRM and Digital IT

Barcelona Permanente

Actualizado el 30/12/2021

  • International project
  • Career growth

Acerca de nuestro cliente

International leading engineering materials company and highly integrated solution provider committed to the sustainable future of polyamides with presence in EMEA and the Americas.


  • Define and implement the organization vision and strategy within the CRM and Digital space, including Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
  • Translate the organization vision and strategy into an IT roadmap and budget.
  • Lead the company Global CRM and Digital IT team, including internal and external members.
  • Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.
  • Lead the development of in-house (custom) solutions within the CRM and Digital space to ensure end-to-end ownership of critical and proprietary applications (e.g., Customer Data Hub and Master Data Management system).
  • Ensure the CRM & Digital IT roadmap is delivered in scope, on time, and on budget.
  • Lead the Steering Committees, acting as the key point of contact for the Business Sponsor, IT Leaders as well as Local IT/Business Leaders.

Perfil Buscado (H/M/D)

Our Global Head of CRM & Digital IT must be leader with a track record of competency in the field of CRM and Digital IT with 10 years of relevant experience, including 5 years in a Team Leadership / Program Management role.

  • Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
  • Sustained leadership in a large organization involving multiple stakeholders.
  • Management skills, including budget ownership, personnel administration, staff training and development.
  • At least 10 years of experience in Salesforce CRM platform, including leadership roles.
  • Experience in the implementation and roll-out of Salesforce CRM platform.
  • Experience in establishing CRM/Digital KPIs for reporting and performance management.
  • Strong knowledge of software and infrastructure design/architecture processes.
  • Experience in designing and managing a complex project roadmap/pipeline.
  • Experience and knowledge in complex architecture and integration landscapes.


  • Salesforce certifications (Architect and/or Consultant preferred).
  • Experienced in Industrial and/or Chemical companies.


  • Proficient oral and written communication skills in English.
  • Driving License.
  • The candidate must be in possession of a EU working permit.
  • The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-.
  • Dutch, German or French languages are a plus

Qué ofrecemos

  • International growing project
  • Great location within a multicultural environment
  • A competitive salary package plus social benefits

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Alberto Gomez Moran
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Resumen de empleo

Sub Sector
CIO/Director IT
Industrial / Manufacturing
Tipo de Contracto
Nombre del consultor
Alberto Gomez Moran
Número de referencia