General Manager

The Role

The General Manager reports directly to the European Director of Store Operations. The focus lies on the execution of the formula, ensuring a significant focus on the growth of the organization and warranting the culture of the company.

The General Manager is fully responsible for the P&L, expansion and execution of store activities. To ensure that the formula, policies and methods are implemented correctly, the General Manager will work closely with the Area managers and several central departments, including; Real Estate, Operations, Logistics, Buying and Human Resources.

Responsibilities:

1. Operational Management

• Ensures that the formula, policies and methods are implemented correctly
• Works closely with the Area Managers and several central departments, including; Real Estate, Operations, Logistics, Buying and Human Resources
• Responsible for an excellent operation. Ensures that all stores comply with the following
• standards:
• Maintaining the focus areas
  • Excellent stocked and clean stores in which process are being followed
  • Opening of new stores without having to make any concessions on quality
  • Ensuring that targets are reached
• Ensures that leadership throughout the organization is in line with the Company values and competencies
• Responsible for correct use of the respectable HR instruments such as; recruitment, training, coaching and absence management

2. Strategy/Policy

• Provides input on the sales formula and policy from both local and country perspective
• Monitors competition and, if necessary, makes recommendations for actions to be taken

3. People Management

• Steers the team towards the growth of the organization and pro-actively looks ahead whilst taking appropriate measures when needed
• Gives direct and constructive feedback about the delivered performance and personal developments related to future requirements and priorities
• Stimulates employees to join in on the thought process and to actively contribute to the development of new ideas and to learn from his/her own experiences and those of others
• Creates a work environment in which employees are continuously stimulated to develop themselves and to improve their performance
• Acts as a mentor or coach with the objective to develop the skills and competences of the employee
• Responsible for an optimal staffing, recruitment activities and retaining of employees within the department
• Fulfils an exemplary role in the organisation towards all employees
• Is to the point and clear in his/her communication on all levels within the organisation

4. Result driven

• Prepares annual plans and controls during the year and ensures the operational objectives
• Sets up prognoses on several important KPI's (e.g. turnover and total wages) and analyses these results on shop-, regional- and country level