EMEA CRM Senior Manager - PageGroup SSC

In the middle of changing business needs and market shifts, we want to bring CRM to the next level.
We're looking for a dynamic & motivated professional to take on CRM Challenges in an international and multicultural environment. As a Senior CRM Manager/Head of for EMEA you will be responsible for planning, developing, implementing, and maintaining a multi-channel CRM marketing strategy across 20 countries.

A key part of this role is leading and developing a team of CRM professionals, ensuring strong collaboration, clear prioritization, and high‑quality execution. Team management and people development are central to the success of this position.

This is a great opportunity to be an integral part of our growth strategy at PageGroup. The role reports into the Channel Marketing Director for EMEA and is part of the Global Channel Marketing Organization. This position has also a dotted line to the Group CRM Director as part of the expert team in charge of the Global CRM strategy for the company.You will:

• Campaign Management: Lead the creation, development, and execution of multi‑channel CRM campaigns across EMEA using Salesforce Marketing Cloud, ensuring high‑quality delivery tailored to each market.

• Project Leadership: Strategically design, plan, and orchestrate CRM initiatives across 20+ countries, coordinating closely with other marketing channels and local teams to ensure alignment and impact.

• Stakeholder Management: Partner with local Marketing teams and cross‑functional peers (Digital, Content, Studio, etc.) to drive seamless campaign implementation. Collaborate with Global CRM teams to support the rollout of global CRM tools, frameworks, and lifecycle strategies.

• Segmentation & Targeting: Define and build audience segments, leveraging CRM and marketing tools to deliver relevant, personalized, and scalable campaigns.

• Multi-channel coordination: Oversee the production and delivery of campaign assets (copy, visuals, templates), ensuring consistency, quality, and timely execution across all channels.

• Analysis of Campaign KPIs: Analyse campaign KPIs, produce actionable insights, and present results and recommendations to key stakeholders to continuously optimize CRM performance.