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Application Support Engineer (Salesforce)

Barcelona Ciudad Permanente Ver descripción del puesto
We are looking for an Application Support Engineer to provide 2nd line support for a global Salesforce platform, resolving complex issues and ensuring system stability and performance. The role acts as a bridge between support and engineering, working closely with developers, administrators, and vendors in a fast‑paced international environment.

Added 24/04/2026

  • Join a global Salesforce CRM platform.
  • Permanent role based in Barcelona.

¿Dónde vas a trabajar?

Our client is a global organisation that has delivered a major business transformation through the implementation of a single, integrated Salesforce CRM platform. The company operates in multiple regions and is committed to continuous improvement, data‑driven decision making, and delivering high‑quality digital solutions that support the business worldwide.

Descripción

As an Application Support Engineer, you will be responsible for:

  • Managing escalated incidents from Level 1 that require deep Salesforce expertise (Apex, Flows, integrations, permissions, data model, automation conflicts).
  • Diagnosing root causes, not just symptoms, and contributing to effective problem management processes.
  • Providing technical solutions and workarounds that balance business needs with Salesforce best practices.
  • Collaborating closely with developers, Salesforce admins, managed service providers, and external vendors on complex issues.
  • Ensuring system integrity, including security, performance, and data quality.
  • Documenting recurring issues, resolutions, and patterns to reduce incident reoccurrence and improve support efficiency.
  • Acting as a Salesforce subject‑matter expert, supporting and mentoring Level 1 engineers when required.
  • Participating in a global support model, including potential on‑call and out‑of‑hours support as needed.

¿A quién buscamos (H/M/D)?

The ideal candidate will have:

  • Proven experience in application support, ideally supporting enterprise‑level Salesforce platforms.
  • Salesforce Administrator certification (minimum) and knowledge of SOQL.
  • Experience working in ITIL‑aligned environments (incident, problem, change, and knowledge management).
  • Fluency in English, with strong written and verbal communication skills.
  • Experience working with external vendors and global, distributed teams.
  • Strong analytical and problem‑solving skills, with a pragmatic and solution‑oriented mindset.
  • A proactive attitude, growth mindset, and the ability to communicate complex technical topics clearly.
  • Knowledge of the broader Salesforce ecosystem (Sales, Service, Marketing Cloud, MuleSoft) is a plus.



¿Cuáles son tus beneficios?

The ideal candidate will have:

  • Permanent contract in a strategically important global role.
  • Based in Barcelona, working in an international and collaborative environment.
  • Exposure to a large‑scale, evolving Salesforce ecosystem.
  • Continuous professional development and learning opportunities.
  • Competitive compensation package aligned with experience and responsibility.
Ver más ofertas de empleo
Miguel Rusiñol De Rueda
Indicar número de referencia para la oferta
JN-022026-6951721

Resumen de empleo

Sector
Tecnología
Sub Sector
Soporte Técnico
Añadir industria
Business Services
Localización
Barcelona Ciudad
Tipo de Contracto
Permanente
Nombre del consultor
Miguel Rusiñol De Rueda
Número de referencia
JN-022026-6951721

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