Detalles del puesto

NOC / SOC Operational Processes Responsible

Madrid   •   50,000EUR - 55,000EUR   •  Permanent   •  Actualizado 06/09/16

Bullet points

  • Multi-national Telecomunication and services company.
  • Process responsible for SOC operations. eTom, ITIL, TMF, 6-sigma

Acerca de nuestro cliente

Multi-national Telecommunication and services company.

Descripción de la oferta

We are looking for candidates with experience in NOC/SOC Operational Processes to take part in the transformation from NOC to SOC of a great multi-national company through simplification, standardization and proper management of operational processes.

Candidates should have deep knowledge of Telecommunications Industry.

We require strong experience in ITIL and TMF framework for developing, implementing operational models and in the use of 6-sigma & Lean process to optimize processes.

High level of English is a must.

Perfil buscado (h/m)

  • Use of eTOM, ITIL and TMF framework for developing, implementing operational models and processes in the telecommunications and/or the Enterprise environment
  • Use 6-Sigma & Lean process to optimize operational processes for more accuracy and efficiency
  • > 3 years direct related working experience in the Telco environment required
  • Use of best in class software solution for designing processes
  • Specialist in the area of Operational Process design, KPI/SLA design
  • In-depth knowledge and experience in OSS/BSS and Quality Control
  • Telecom services and network/service operations, including architectural knowledge of SOC/CEM and Operation Transformation solutions, products and services.
  • Subject matter expertise in process design, implementation and management practices
  • Able to relate impacting issues and risks to customer, understanding their business implications
  • Is results focused and understands the criticality of meeting customer SLA and KPI requirements

Qué Ofrecemos

Great opportunity

Me interesa este trabajo

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